Boat Safety Scheme Complaints, Query and Appeal Classifications, and the Routes Specific to Each

Complaint or Query Classification

Initial dealings

Next stage

Next stage

Final stage (inc. any independent element)

The reasonableness of the application of BSS requirements or exemption / BSS technical equivalence / RCD

BSS Technical Assistant


BSS Technical and Quality Manager (supported by BSS Technical Committee (BSSTC)

BSS Manager


Claims of technical equivalence of systems or components on CE marked vessels

BSS Technical and Quality Manager

BSS Technical Equivalence Panel



Examiner consistency / examination accuracy / fraudulent issue of certificates/conflicts of interests

BSS Manager

BSS Quality Control Assessor investigation. BSS Manager evidence review.

BSS Management Committee (BSSMC) Executive and full BSSMC review of Executive's decision.

Chartered Institute of Arbitrators, - examiner appeals only.

Examiner conduct / customer service (not related to BSS Examination Checking Procedures)

BSS Communications Manager

BSS Manager

BSSMC (as above)

Chartered Institute of Arbitrators, - examiners appeals only.

BSS Office staff member administration, processes & conduct

BSS Office staff are subject to Canal & River Trust standards and conditions - click this link for more information

BSS Manager

Canal & River Trust first level complaint

Canal & River Trust second level complaint

Waterways Ombudsman Scheme

BSS support committees work and constitution

BSS Manager




BSSMC - BSS Management Committee      BSSAC - BSS Advisory Committee


V 1.0 Sept 2012